Return Policy
🔄 Return & Refund Policy
At PoshPixelLab, we stand behind the quality of our products and want you to feel confident shopping with us.
Because we work with trusted fulfillment partners, please review our return policy carefully before purchasing.
📅 Return Window
We accept return requests within 14 days of delivery.
To be eligible for a return:
The item must be unused
In its original packaging
In the same condition you received it
🚫 Non-Returnable Items
The following items are not eligible for returns:
Used or damaged items (not due to shipping damage)
Items returned without prior approval
Final sale or clearance items (if applicable)
📦 Return Process
To initiate a return, please email us at Poshpixellab@gmail.com with:
Your order number
The reason for return
Clear photos of the item (if damaged or defective)
Once approved, we will provide return instructions.
Please do not send items back without contacting us first.
💳 Refunds
Once your returned item is received and inspected, we will notify you of approval or denial.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable.
⚠️ Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.
We will gladly arrange a replacement or refund.
📍 Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Shipping fees are non-refundable.
🚚 Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After processing begins, cancellations are no longer guaranteed.
💗 Our Commitment
We are committed to providing high-quality, carefully curated products. If you experience any issues, please reach out — we’re here to help.